Who are Equipsme?
Equipsme launched in 2018 with a mission to make business health insurance simple, practical and great value for money.
Unlike other health benefits and insurance, we actually want people to USE their plan. It’s not supposed to sit in your back pocket and do nothing. Which is exactly why we’ve put together these practical ‘How to’ guides.
Why Equipsme?
The services we selected to make up our award-winning plans are delivered by some of the biggest and most respected health providers in the industry like AXA Health, Thriva, Health Assured and Health Hero, so you can be reassured your health is in safe hands.
Equipsme is unique in the market because it also allows you to pay in to upgrade your cover and choose the level of benefits you believe is right for you and also add your partner and children, giving you extra peace of mind.
How to access support for issues with muscles, bones and joints
You don’t always need an Open Referral letter from a GP to get help from a Musculo Skeletal specialist or private physiotherapist. If you have a back pain, a sprain, a pain or a dodgy knee contact the claims team at AXA Health first and they may be able to offer you a triage call first with their inhouse MSK/physio team.
Go to your members portal or App, click on the Physiotherapy button, and either fill in the online form or call AXA Health directly to submit your claim.
If the condition you are claiming for might be pre-existing, you may need to pay to obtain additional information from your own GP first (as only they can access your medical history records). The Equipsme plan cannot cover all conditions (such as pre-existing or chronic/long-term) and so the claims team at AXA Health will first assess whether your claim is covered.
Getting the right help fast
AXA Health will ask you to complete a quick simple online form that normally takes about 10 minutes to complete. The team uses your answers to make sure you get the support that’s right for you, that could be a physio or an orthopaedic consultant.
You can have a video or phone appointment with a physiotherapist or specialist without a GP referral and your physiotherapist or specialist will talk through your symptoms, assess you and work out what could be wrong.
Set up a video or phone appointment
- You can choose an appointment at a time that suits you (appointments are available Monday to Friday).
- They’ll advise you on next steps.
- The team may advise further treatment, for example a personalised exercise plan or treatment and tests, or face to face physio appointment.
Where will my face-to-face physio appointment be?
AXA Health will either put you directly in touch with a preferred physio provider or look for practitioners near to you, from their comprehensive database of physios up and down the country. If providing you with the contact details of relevant physiotherapists, you can then call up to make the appointment to suit you.
When you get there you may be given a form to fill in, asking for your claim number.
All Equipsme plans have access to MSK and physio support and with GP Plus and Level 3, you can enjoy up to 5 Physio sessions per plan year. At Level 2, this increases to 8 sessions, and at Level 1, there is no yearly limit as long as still medically necessary, to help you receive the care you need.
Quick info about getting physio support:
- No need for GP referral
- Log into the members portal and click the physio button
- Fill in the online form or call AXA Health on 0800 917 9472 who will arrange next steps.
Date reviewed: Dec 2024
