How Equipsme works: how to use the nurse support line

How Equipsme benefits work

If you’re looking at health benefits and insurance for your workforce for the first time, or if you’ve never come across a model like Equipsme before, it’s good to know how it all works in practice for the people at the sharp end – your workforce.

That’s why this guide shows how to use an Equipsme plan in real life, step-by-step.

A bit about us

Hi. We’re Equipsme. We thought health benefits and insurance should be better, and work for more people, so we built something different. We’re backed by AXA Health, so you know you’re in safe hands and getting the best care. We’ve just made it more affordable and more accessible.

At Equipsme, we LOVE the NHS - but there’s no pretending it isn’t under enormous pressure right now. Your Equipsme plan is here as your back-up plan, helping you beat the queues and get back to being fighting (and working) fit as soon as possible.

Unlike other health benefits and insurance, we actually want people to USE their plan. It’s not supposed to sit in your back pocket and do nothing. Which is exactly why we’ve put together these practical guides.

The nurse support line is one of the most useful features of your Equipsme plan, and is your everyday health back-up. If you’re worried about anything to do with your or your family’s health, they’re there to help 24/7.

What is the nurse support line?

Think of it like the NHS 111, but you get through to an expert team of registered nurses, midwives, and pharmacists.

When would I call the nurse support line?

If it’s late at night and you’ve got a child with a fever, they can help you decide what to do. If you or a family member has been diagnosed with something and you want to ask questions you forgot in the Doctor’s office, they’ll talk you through it. If you need to check the dosage on a new medicine, side effects, or how it interacts with other medicine - their pharmacists can help. If you’ve got a question about your bump, their midwives are on hand to help.

Who runs the nurse support line?

The line is officially called Health at Hand and is provided by AXA Health.

What’s the number?

Go to your portal or App, click on the button, and get all the information you need to make your call.