We're here to help

Whether you've got questions about your cover, want to get a plan in motion or want to partner with us, we’re here to help. Either email us at [email protected] or call our team on 020 3965 6410.

If it's urgent

If you need to access your Plan benefits urgently, check your cover level in your Membership Certificate and Membership Handbook that we sent you on your cover start date. We've also listed the most important contacts below:

24/7 private GP line from Health Hero

0345 2223712

Physio (or Diagnosis/Treatment if included) from AXA Health

0800 917 9472

For all other benefit information please login to the Equipsme members portal.

During the Christmas period the following opening times will apply:

For company or member queries:

Equipsme will be closed for business from:
2pm on the 24th of December and will re-open at 9am on the 29th of December.

For health support:

  • 24/7 private GP line from Health Hero – business as usual
  • EAP and stress support from Health Assured – business as usual

Physio, diagnosis and treatment from AXA Health:

  • Monday 22nd – 8am to 8pm
  • Tuesday 23rd – 8am to 8pm
  • Wednesday 24th – 8am to 5pm
  • Thursday 25th – Closed
  • Friday 26th – Closed
  • Saturday 27th – 9am to 5pm
  • Sunday 28th – Closed
  • Monday 29th – 8am to 8pm
  • Tuesday 30th – 8am to 8pm
  • Wednesday 31st – 8am to 5pm
  • Thursday 1st – Closed
  • Friday 2nd – Normal hours resume.