How Equipsme works: How to reset or change your password

Here’s what to do if you’ve forgotten your password, or want to change it.

How to reset or change your password

• You can access your Equipsme benefits online through your personal portal, or through the Equipsme App from your mobile phone or tablet.
• Put in your username. You’ll find this in the Welcome email we sent you when your company first brought your plan. Just search for ‘Equipsme’.
• When you type in your username (which is usually your email address), just make sure your caps lock is off, and type in all lower case letters.
• Click on ‘forgotten password’ under the password box.
• You’ll get an email to your username email address prompting you to reset pr change it.
• If you don’t get an email, or you’re still having trouble getting into your portal or App, email our Customer Service at [email protected] or call 020 3965 6410.

Trouble-shooting

If you’re having trouble resetting or changing your password, please don’t worry. Your information is safe and we can always help you re-set everything. Here’s some things to try before you give us a call:

• Check your Caps Lock is off.
• Triple check your username is typed in all lowercase. (You can press the eye at the side to see what you’re typing).
• Search your Inbox for your Equipsme Welcome email to check you’ve got the correct username.
• Check your junk or spam folder in case your Welcome or password reset email has got stuck in one of them.

Quick info about resetting or changing your password

• Click on ‘forgotten password’
• Look out for the reset email – including in spam and junk folders
• Follow the instructions
• If you get stuck, email our Customer Service at [email protected] or call 020 3965 6410.

Date reviewed: March 2026